Overall Experience Reviews For Sport Clips Haircuts of Pasadena - Mountain Road

Happy to see some diversity here. New young black stylist who is awesome. Some issues with the staff. First I notice that the new lady who has an awesome personality was left alone while the others were elsewhere. She can't cut and handle phones, and greet customers by herself. Last week a friend noticed one girl was in the bathroom for 45 minutes while the new girl once again had to handle it all.

I like the Pasadena location, but I do not think that this business can function correctly with the crappy computer system that is "Sometimes" being used. My background is Information Technology and I worked for the National Security Agency as a System Administrator, altogether for 46 years at various locations for the Army, Navy, Marine Corp and then the NSA. If I had produced a system like the one that you have, I would have been fired. Customers suffer the most because half of the time you cannot schedule remotely and I have tried many times. When I arrived this morning, the little piece of crap used to input your information was totally inoperative. On previous visits I have noticed your stylists have to wast valuable time screwing around with the system. My opinion is you are using the wrong type of equipment, and the web page is so unorthodox that it is borderline useless. I would get rid of that All In One Monitor/Computer as they are always problems. Get a decent Dell standalone computer and two touchscreen monitors and then have someone familiar with writing software to rewrite the web page(s) correctly. i think a big part of the problem is that the system is not enhanced for all browsers and phone combinations but probably just written around MS Explorer. I hope that you do not think that I am some kind of crackpot who just likes to complain, I am not. Fixing that system may also help with Employee retention. Ray Z

I have been going to Chandani for over 5 years. She transferred to Pasadena and even though I travel an extra 20 minutes, she is well worth going the extra miles! The store is spotless; she provides friendly and professional service and also recommends quality products for my son and myself.