Overall Experience Reviews For Sport Clips Haircuts of Pasadena - Mountain Road

1 rating

I had the worst experience at this location, and will not return. As I walked in the store, the only customer in the building was exiting, leaving 3 stylists available to cut my hair. After I registered, I sat and waited for a few minutes. As I waited, it became apparent to me that none of the stylists were eager (borderline unwilling) to cut my hair. One of the stylists, an old woman, walked to the back to give the appearance as though she was attempting to perform a work task, but as I watched, she walked around aimlessly until I sat down in a chair. I was greeted with a warm welcome; however, when discussing my desired haircut, again it was obvious, the stylist gave minimal effort in listening to the specifics of my request, because I specifically stated I DO NOT use gel in my hair. As the haircut began, the old woman sat down in the chair right next to me, and turned toward me as if she was evaluating the situation. No, she simply was snorting, grunting, and chortling, as the stylist carelessly ran clippers over my head, and made comments like, "Girl, I bet you can tell what goin' through my head". As a result, when the distracted, uninterested stylist proceeded to the next phase of the haircut, she douses my head with half of bottle of water, and then rubs, not one but, two handfuls of hair gel onto my head, slicking back my hair, and beginning to cut hair off specific locations that I requested be left alone. It was at that point that I requested that the stylist cease and desist. Obviously agitated I asked, "Did you use gel?", to which the response was, "yes, we have to use the gel, everyone is suppose to use the gel". Of course, the snorting, grunting, chortling old woman chimed in, "yeah, everybody is suppose to use the gel". Um...no, I've had my hair cut many times in my lifetime, and at many different sportclips (fyi), and NO, you don't HAVE to use gel to cut a person's hair. The finishing touch was the fact that I was charged the same amount ($20) for this awful experience, as I have paid for the MVP treatment with tip at other locations.

5 rating

Have always had good service here.

5 rating

GREAT SERVICE, Everyone putting reviews on here before me must be really sensitive or something. No issues here

Rated 3.0 out of 5.0 based on 5 Client reviews

1
Kerry C. | September 25, 2018 Overall Experience

"I had the worst experience at this location, and will not return. As I walked in the store, the only"

5
J M. | September 23, 2018 Overall Experience

"Have always had good service here."

5
Michael S. | August 11, 2018 Overall Experience

"GREAT SERVICE, Everyone putting reviews on here before me must be really sensitive or something. No "

1
Sheila S. | July 15, 2018 Overall Experience

"I stopped by to get my grandson a haircut and had my 13 pound dog with me as I always do. Dog is a w"

3
Anony M. | October 3, 2017 Overall Experience

"The wait times can be long, but the haircuts are usually good and massages are decent."