This was my first time in a Sport Clips. The wait wasn't too bad. My haircut was fine. The stylist was friendly. For my first visit, I was offered everything the MVP program has at the Varsity rate. I turned down the shampoo since I had already washed my hair only an hour earlier. I was looking forward to a massage which I never received. At the register, I saw that discounts were offered to Veterans, but when I asked about it, I was told that I would have had to have ordered the MVP program to get it. I thought I had the MVP program at the Varsity rate. I left feeling cheated in some way since I didn't get any of the MVP benefits. Overall not a good experience.